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PAL Direct

We are working to improve your paratransit service.

PAL Direct Coming Soon

PAL Direct is our new trip planning reservations system that will give PAL customers twenty four hour access to information and scheduling services.

Customers will be able to schedule, confirm, cancel and review trips at any time, submit feedback as well as review customer account information.

Customers can receive automated voice, text or email reminders for rides.

PAL Direct, trip reservation system that meets your needs, around your schedule.


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Niagara Frontier Transportation Authority    |    181 Ellicott Street Buffalo, New York 14203
NFTA 716-855-7300    |    NFTA-Metro Customer Care 716-855-7211    |    TTY/Relay 711 or 800-662-1220TTY/Relay 711 or 800-662-1220
NFTA NFTA-Metro Buffalo Niagara International Airport Niagara Falls International Airport