All Metro Rail trains and stations are accessible to riders with disabilities.
Wheelchair riders must board the first door of the first railcar in the train in order to have access to boarding platforms on the Buffalo Place Mall.
Wheelchair riders traveling in the subsurface (underground) portion of the system may board any railcar.
Riders with disabilities, including those with visual impairments, are required to pay a fare.
Each railcar has two wheelchair securement locations; one at the front and one at the back of the railcar.
Wheelchairs may not block doors or aisles
Service animals are permitted on Metro Rail.
Ticket vending machines located throughout the system are equipped with Braille and raised letters. Wheelchair height machines are also provided.
Passenger assistance communication equipment (PACE) is available at each Metro Rail station. This equipment may be used to obtain information or to report an emergency.
Many of Metro's rail stations provide Telecommunication Devices for the deaf, as well as video monitors to assist riders who are deaf or hearing impaired. Volume control telephones are available, as well.
In the event of an elevator breakdown, wheelchair users may use the PACE panel to request assistance. Riders will be advised to travel to the next station with a working elevator and take the next scheduled bus back to the station you called from, or a replacement bus or lift equipped Metro supervisor van will be dispatched to pick you up. NEVER try to use the escalator or allow anyone to carry you up the escalator or stairs.
Raised letter and Braille directional signage is provided at many Metro Rail stations.