Plan Extra Time For Your Commute
During periods of heavy snow and ice, buses, like personal vehicles, will sometimes fall behind schedule, but rest assured operators will be working to reach your stop as soon as possible. Take an earlier trip. Plan extra time to get home. Buses not only get slowed down by the snow, but also by surrounding traffic.
Allowing for extra time is the best way to get around during winter weather travel.
BE CAREFUL WHEN BOARDING
- In areas covered with snow and ice, or blocked by a snow bank, please wait at the closest a cleared driveway or corner
- When possible, try not to stand in the street or wait at the top of a snow bank. Snow and ice in the street or on a snow bank can be slippery and unsafe.
- When the bus approaches, be aware of the outside mirror, as it extends from the side of the bus.
BOARDING IN AREAS WITH ICE AND SNOWBANKS
- When the bus approaches, wave to the operator to signal them to stop.
Wait until the bus has come to a complete stop before trying to board.
For added safety, the bus will leave space between the front door and a snow bank or snow-covered curb. This allows passengers room to step onto the bus.
Melting snow and ice can make bus floors slippery. Make sure to hold handrails when boarding, walking or standing inside the bus.
When reaching your destination, the driver will stop at the bus stop or the nearest safe location.
ADDITIONAL RIDING INFO TIPS
- When riding at night, hold a flashlight so that the driver can see you waiting at a stop.
If possible, wear reflective apparel or safety bands on your coat or other clothing.
Reflective clothing is always recommended when traveling at night.
During poor weather, drivers maintain schedules as traffic and weather conditions safely allow. If the weather is extreme, buses can fall behind.
- Metro runs during even the most extreme of circumstances. However, on occasion, service may be discontinued due to heavy snow and ice. During these rare times, Metro does its best to keep buses running as long as possible, so everyone is able to get to where they need to go.
Click on nfta.com or check your favorite radio or television station for updates regarding inclement weather service information
Subscribe to Metro's Instant Updates and receive e-mails and text alert notifications. Go to nfta.com to register
Contact Metro's Customer Care department at 716- 855-7211
Bus Stops and Snow Removal
Bus stops covered in snow and ice can be difficult to use. We must depend on everyone to properly clear snow and ice from the stop to ensure using public transit is safe and accessible for all passengers.
There are over 4,000 bus stops within the Metro system, mostly located on public streets and sidewalks. Depending on the location, the responsibility for clearing snow/ice falls to one of several entities – the NFTA, the property owner/tenant, or a municipality. When you notice a stop that is obstructed by snow, it’s important to know who to contact to file a complaint.
Bus Stops Cleared by the NFTA
The NFTA is responsible for clearing snow at the Metropolitan Transportation Center, rail stations, bus loops and transit centers such as the Niagara Falls Transportation Center and Portage Road Transit Center. The NFTA also has snow removal agreements for other transit centers and Park & Rides. If you notice a Metro location obstructed by snow or ice, please notify Metro’s Customer Care department at 716-855-7211 or e-mail us at email@example.com.
For All Other Bus Stops
All other bus stops are addressed by the municipality in which they are located. Most municipalities have delegated this responsibility to the adjacent property owner/tenants. The municipality in which the bus stop is located has the responsibility to enforce snow removal, as defined by local ordinance. If you notice one of these stops is obstructed by snow/ice, please click on
Municipality Snow Contacts
to find the contact information for the municipality that will address your problem.
Municipality Snow Contacts