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Fare System Update

Fare System Upgrade

Metro Bus and Rail is embarking on the biggest change to the fare system since operators wore coin changers. The new system will use advanced technology to make transit faster, easier to use and much more flexible.

The full fare upgrade is not expected to be in place until the fall of 2017, but planning as begun. Here is the story so far, what we have planned for the years ahead and how you can take part.

It’s in the cards

Metro’s new system will be based on ‘stored value’ cards. They are like gift cards you can keep giving yourself and they have a number of advantages.

Quicker boarding times – tapping is faster than cash or even swiping.

Reloadable Accounts – you can put just the right about of money on your card.

Balance Protection – registration allows us to cancel cards that are lost or stolen.

Wider distribution – new cards will be offered in more places.

Bulk programs – schools, agencies and companies can participate in special programs, tailored to meet the organizations needs.

Going underground

Because Metro Rail will be using the stored value cards, we are installing gates in Metro’s underground stations. Passengers will need to produce a valid Metro fare to get in and out. Metro will still operate free aboveground.

How’s it going?

Metro has been considering improvements to the fare system for some time. In 2015, Metro decided to move ahead with an upgrade. This is how we hope the project will progress:

Oct. 2015 - Fare Policy development
Nov. 2015 - Public meetings
Dec. 2015 - A central system is designed
Jul. 2016 - Testing, training and public awareness and enrollment program
Sep. 2016 - Construction and equipment installation
Nov. 2016 - Public awareness program
2017 - continued development, with full upgrade scheduled for the Fall of 2018

For you...

Metro has one goal for the fare system upgrade: Make it better for you. We plan to --

Improve access to fare
Improve access to vehicles
Add privileges and benefits
Keep it simple

From you

The process has just begun. So let us know your thoughts, concerns and ideas.

Your input is more than welcome.


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