Skip to Content
NFTA Metro Bus and RailNFTA Metro Bus and RailBuffalo Niagara International AirportNiagara Falls International AirportNFTA Boat Harbor

Public Participation

Public input is very important to NFTA Metro, and we use many different strategies to engage with our customers on a regular basis. Our Public Participation Plan, revised in 2018, describes our public participation goals and strategies and provides Metro staff with guidance and tools for planning public participation efforts.

Public Participation Plan
View Public Participation Plan

If you have questions or comments, please direct them to or leave a comment at Customer Care at (716) 855-7211.


Citizens Advisory Committee is now accepting applications.
CAC volunteers meet with NFTA Metro every two months to provide ideas and opinions on Metro service and initiatives. Visit the CAC webpage to learn more, and then click here for the online application. You can also pick up a paper application at the Metropolitan Transportation Center, 181 Ellicott St., Buffalo. Applications due by mail or online by Dec. 10, 2018.


Accessibility Advisory Committee.
Meets on a monthly basis at 2:00 p.m. on the last Thursday of each month from September through June. Click here to learn more.