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Token Transit



Token Transit

Starting April 1, 2019, you can pay your NFTA Metro bus or rail fare quickly and easily with your smartphone using the Token Transit app.

On the Token Transit app, you can purchase tickets using your credit or debit card. Tickets can be purchased for immediate use or stored for future trips.

Available tickets include:

  • Single ride (bus/rail)
  • Round trip rail
  • Day pass

How to use Token Transit


Step 1: Download

Download Token Transit from the App Store (iOS) or Google Play (Android)



Step 2: Setup


Set up your account. You will need a credit or debit card to set up an account and purchase tickets.



Step 3: Purchase


Select the tickets you want to purchase. Your options are: single ride (bus), single ride (rail), round trip rail, and day pass.



Step 4: Activate


When you’re ready to ride, go to the Pass Wallet in the Token Transit app on your phone and tap the ticket to activate. Do not activate your ticket until you see your bus or arrive at your rail station, as all tickets have expiration times/dates. When riding the Metro Rail, be sure to activate your ticket before you go down the steps. You need wifi or cell service to activate your ticket.



Step 5: Ride


As you board the bus, show the bus driver your phone displaying your activated ticket. On the rail, if a ticket inspector requests your ticket, show them your phone displaying your activated ticket.



FAQs

Which tickets can I purchase through the Token Transit app?

Single ride (bus), single ride (rail), round trip rail, and day pass.

How do I activate my ticket?

When you’re ready to ride, go to the Pass Wallet in the Token Transit app on your phone and tap your ticket to activate it. Do not activate your ticket until you’re ready to ride, as all tickets have expiration times/dates. When riding the rail, be sure to activate your ticket before you go down the steps. You need wifi or cell service to activate your ticket.

How do I know if my ticket is active?

Active tickets will be displayed under "Passes in use," which immediately appears when the Token Transit app is opened.

Do I need an internet connection?

An internet connection is required in order to purchase your ticket, and to activate your ticket. If riding the Metro Rail, be sure to activate your ticket before you go down the steps.

Who do I contact if I have trouble with the app, my mobile passes or payment?

If you experience any technical issues with the app, your mobile passes, or payment, contact Token Transit at help@tokentransit.com or 415-91-TOKEN (86536).

Can I purchase tickets and store them for future rides?

Yes. You can purchase several tickets at a time and then activate them one by one when you are ready to use them

Can I have a receipt for my ticket purchase?

Yes, receipts will be sent to the email address associated with your account.

How long can I use a single ride ticket?

Single ride bus tickets will expire 15 minutes after activation. Single ride rail tickets will expire 45 minutes after activation. When using Token Transit on the bus, it is important to wait until your bus is arriving and you’re ready to board before you activate your ticket. When using Token Transit on the rail, it is important to activate your ticket before you go below ground where there is no cellular or wifi signal.

Can I use cash to purchase a mobile ticket?

No, you must have a credit or debit card to purchase tickets on the Token Transit app. You can still use cash onboard and at Ticket Vending Machines (TVMs). For more information on how to buy a ticket without Token Transit, visit Metro Fares.

Can I use my phone to buy tickets for several people who are boarding together?

Yes, you can pay for multiple people with one smart phone, but you have to activate the tickets one by one.

Can I send a ticket to someone else on the Token Transit app?

Yes, you can purchase a ticket on the Token Transit app and email or text it to someone else. Visit https://www.tokentransit.com/send for more details.

Is my credit card information secure?

All personal and credit card information is securely stored, using Token Transit's encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.

Can I request a refund?

Tickets are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit, at help@tokentransit.com, calling 415-91-TOKEN (86536) or by using the "contact us" section of the app, under account settings which will have Token Transit email and phone number.

What happens if my battery dies while my ticket is active?

You are responsible for keeping your phone charged while using your ticket. Refunds will not be issued if you are unable to use your ticket due to a dead phone battery.

What happens to my account if I lose my phone?

Your tickets and payment information are linked to the account associated with your phone number; they are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous ticket and payment information.