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Winter Rider's Guide

Winter Riders Guide

Planning for a winter ride on Metro Bus & Rail.

Plan Ahead

Buses and trains run even during major snowstorms. However, in extreme circumstances, or if there is a driving ban, service may be affected or even discontinued.

Keep up to date on the status of your bus or train using these tools:

  • Visit metro.nfta.com to view bus and rail status information
  • Sign up for NFTA Instant Updates at alerts.nfta.com to receive text or email notification about cancellations and delays
  • Get real time bus information using our Metro Messaging service. Text 25370, type Metro, hit the space key followed by the stop ID (ex. Metro 15660). Metro will text you back with arrival times. Stop IDs can be found at the bottom of most bus stop signs and on Google Maps under stop information
  • Local news and radio will report on major bus and rail disruptions
  • Call Customer Care, Monday through Friday, 6 a.m. - 6 p.m. at 716-855-7211

Plan Extra Time

During heavy snow and ice, buses, like all vehicles, must drive more slowly, and may fall behind schedule. Plan extra time for your trip, and consider taking an earlier trip than usual.

Be Prepared

Dress warmly in case you have to wait outside longer than usual. If it is dark, consider wearing reflective clothing, or using a flashlight or your phone to wave down your bus driver.

Walk like a penguin

Stay Safe

In areas covered with snow and ice, or blocked by a snow bank, please wait at the closest cleared driveway or corner. Wave to the bus driver to signal the bus to stop. For your safety, avoid standing on top of snow banks or in the street.

When the bus approaches, stand back, and be aware of the side mirror, as it extends from the side of the bus.

Melting snow and ice can make bus floors slippery. Be sure to hold handrails when boarding, walking, or standing inside the bus.

When reaching your destination, the driver will stop at the bus stop or the nearest safe location.

Snow Removal

There are about 4,500 bus stops within the Metro system. Most bus stops are on public streets and sidewalks. Property owners or tenants are responsible for keeping bus stops clear of snow, just like fire hydrants. If your stop isn’t clear, please contact your town or city for help.

Municipal Snow Contacts

Town of Alden
Village of Alden
Town of Amherst
Village of Angola
Town of Aurora
Village of Blasdell
Town of Boston
Town of Brant
City of Buffalo
Town of Cambria
Seneca Nation
Town of Cheektowaga
Village of Depew
Village East Aurora
Town of Elma
Town of Evans
Village of Farnham
Town of Grand Island
Village of Hamburg
Town of Hamburg
Village of Kenmore
City of Lackawanna
Village of Lancaster
Town of Lancaster
Village of Lewiston
Town of Lewiston
Town of Lockport
City of Lockport
Town of Niagara
City of Niagara Falls
Town of Orchard Park
Village of Orchard Park
Town of Pendleton
Village of Sloan
City of Tonawanda
Town of Tonawanda
North Tonawanda
Town of West Seneca
Town of Wheatfield
Village of Williamsville
937-6969
937-9216 ext 12
631-7032
549-1126
652-7090
822-1921
941-6518
549-0282
851-5636
433-8523
532-4900 ext 5023
686-3465
681-4396 ext 129
652-6000 ext 219
652-3260
549-5787
549-0890
773-9600
649-0200
649-6111
873-5700
827-6464
684-4891
683-1610
754-8331
754-8213
439-9520
439-6665
297-2150 ext 136
286-4310
662-6410
662-9327
625-8833 ext 13
897-1560
695-8645
877-8804
695-8585
997-7200
694-6440
632-4120 ext 3002
Thanks for Riding!
No matter the weather, our goal is to get you where you’re going as safely and quickly as possible.


NFTA-Metro

NFTA-Metro   |   181 Ellicott St.   |   Buffalo, New York 14203
NFTA 716-855-7300   |   NFTA-Metro Customer Care 716-855-7211   |   TTY/Relay 711 or 800-662-1220
Niagara Frontier Transportation Authority Metro Bus & Rail Buffalo Niagara International Airport Niagara Falls International Airport