Bus Network Improvements

NFTA-Metro is improving your bus network in 2021. Read on to learn about planned changes.

Update and Next Steps

    • The Bus Network Improvements proposal was approved by the NFTA Board of Commissioners on September 23, 2021.
    • Big changes are coming to the Niagara Falls network on December 5, 2021. See below for more information.
    • Erie County local bus changes are schedule to take effect in Spring 2022.
    • Express Network changes are scheduled to take effect in Summer 2022.

Planned Changes

Proposed Changes

Niagara Falls
Big changes are coming to the Niagara Falls network on December 5, 2021. This will include:

  • New express service between downtown Niagara Falls and downtown Buffalo (77 Buffalo-Niagara Falls)
  • Updated service to the Niagara Falls airport and NCCC via the new 59 Airport NCCC (including weekend service to NCCC).
  • New service to jobs at Vantage International Point via the new 59 Airport NCCC.
  • New routes and schedules for the 50, 52, and 55
  • Schedule and bus stop changes for the 40.
  • Improved transfers between all routes.

For an interactive map of the new routes, click here.

For a PDF map of the new routes, click here.

Preview schedules will be posted on the Route Schedules page .

Please email us at info@nfta.com or call Customer Care at (716) 855-7211 with any questions.

Other Bus Network Improvements

Use the links below to view planned changes to the bus system in spring and summer 2022.

All Routes – 

 

 

 

Community Engagement

The new network is designed to reflect the needs and priorities of the community. NFTA conducted three rounds of community engagement:

  1. In May and June 2021, we asked people what they needed and wanted from the bus system. We heard from almost 600 people, either in person, on the phone, or through a survey.

WHAT WE HEARD

      1. In addition to reliability, these are the most important things to the public:
        • Bus shelters and benches
        • Short waits (frequency)
        • Realtime bus arrival information

      2. Everyone has different priorities for bus service. People we heard from were evenly split on whether peak hour, early morning / late night, weekday, weekend, or brand-new services were most important.
      1. The community wants service to:
        • Suburban jobs
        • Recreation destinations
        • Public/social services
        • Express network destinations

      2. The community wants more service to:
        • East Side and West Side of Buffalo
        • Suburban jobs
        • Shopping centers
  1. From the end of June through July 18, 2021, we shared route concepts and options and asked for feedback on these ideas. We received hundreds of comments. This input was incorporated into the final proposal. During this phase, NFTA hosted two online meetings:
  2. The final proposal was released on July 23rd, 2021. The public comment period opened on July 24, 2021, and lasted through September 8, 2021.


    Three public hearings were held: Click here to view the public hearing presentation (PDF)

August 23, 2021
Virtual Public Hearing
5:30 p.m.

Meeting Transcript

August 24, 2021
Portage Road Transit Center
5:30 p.m.
1162 Portage Road, Niagara Falls, NY

Meeting Transcript

August 25, 2021
Metropolitan Transportation Center
5:30 p.m.
181 Ellicott Street, Buffalo, NY

Meeting Transcript

Keep In Touch

 

You can always reach out to NFTA by emailing info@nfta.com, or calling Customer Care at 716-855-7211 between 6am and 6pm on weekdays. 

NFTA staff will be in Niagara Falls talking to riders about the changes on the following dates (subject to change without notice):

Date

Location

Time

 

Tuesday, November 16

3rd & Old Falls

2-5 pm

 

Thursday, November 18

Portage Road Transportation Center

7-10 am

 

Monday, November 22

On board buses

2-5 pm

 

Tuesday, November 23

Niagara Falls Transportation Center

2-5 pm

 

Tuesday, November 30

Portage Road Transportation Center

10 am – 1 pm

 

Wednesday, December 1

Portage Road Transportation Center

2-5 pm

 

Thursday, December 2

3rd & Old Falls

8-11 am

 

Friday, December 3

Portage Road Transportation Center

10 am - 1 pm

 

 

Niagara Falls International Airport

8 - 11 am

 

Sunday, December 5

Portage Road Transportation Center

7 am – 6 pm

 

 

Niagara Falls Transportation Center

7 am – 6 pm

 

Monday, December 6

Portage Road Transportation Center

7 am – 6 pm

 

 

Niagara Falls Transportation Center

7 am – 6 pm

 

Tuesday, December 7

Portage Road Transportation Center

7 am – 6 pm

 

 

Niagara Falls Transportation Center

7 am – 6 pm

 

Wednesday, December 8   

Portage Road Transportation Center

7 am – 6 pm

 
  Niagara Falls Transportation Center

 7 am – 6 pm