Bus Network Improvements

NFTA-Metro is improving your bus network in 2021. Read on to learn about planned changes.

Update and Next Steps

    • The Bus Network Improvements proposal was approved by the NFTA Board of Commissioners on September 23, 2021
    • Approved changes will start to take effect in December 2021 according to the following timeline:
      • Niagara Falls changes: December 2021
      • Erie County local bus changes: Spring 2022
      • Express network changes: Summer 2022

Planned Changes

Proposed Changes

Use the links below to view proposed changes to the bus system. 

All Routes – Interactive Remix Maps

All Routes and Frequency Summary (PDF)

PAL Impacts Map

PAL Impacts Description (Word)

Community Engagement

The new network is designed to reflect the needs and priorities of the community. NFTA conducted three rounds of community engagement:

  1. In May and June 2021, we asked people what they needed and wanted from the bus system. We heard from almost 600 people, either in person, on the phone, or through a survey.


      1. In addition to reliability, these are the most important things to the public:
        • Bus shelters and benches
        • Short waits (frequency)
        • Realtime bus arrival information

      2. Everyone has different priorities for bus service. People we heard from were evenly split on whether peak hour, early morning / late night, weekday, weekend, or brand-new services were most important.
      1. The community wants service to:
        • Suburban jobs
        • Recreation destinations
        • Public/social services
        • Express network destinations

      2. The community wants more service to:
        • East Side and West Side of Buffalo
        • Suburban jobs
        • Shopping centers
  1. From the end of June through July 18, 2021, we shared route concepts and options and asked for feedback on these ideas. We received hundreds of comments. This input was incorporated into the final proposal. During this phase, NFTA hosted two online meetings:
  2. The final proposal was released on July 23rd, 2021. The public comment period opened on July 24, 2021, and lasted through September 8, 2021.

    Three public hearings were held:

August 23, 2021
Virtual Public Hearing
5:30 p.m.

August 24, 2021
Portage Road Transit Center
5:30 p.m.
1162 Portage Road, Niagara Falls, NY

August 25, 2021
Metropolitan Transportation Center
5:30 p.m.
181 Ellicott Street, Buffalo, NY

Keep In Touch


You can always reach out to NFTA by emailing info@nfta.com, or calling Customer Care at 716-855-7211 between 6am and 6pm on weekdays.