Metro Bus and Rail
181 Ellicott Street Buffalo, New York 14203
Customer Care (716) 855-7211
TTY / Relay 711 or (800)622-1220
General information, bus and rail schedule times, and basic trip planning is available 24 hours a day through an automated system.
Have a special question? Specialists are available between 6:00 am and 6:00 pm, Monday to Friday. Call for:
- Assistance planning a trip or clarifying a schedule
- Compliments, complaints, and other feedback for Metro Bus and Rail
- Lost and found
- Non-English interpreter services
Visit our Customer Care center at the Metropolitan Transportation Center (Bus Station) at 181 Ellicott St. Customer Care is open Monday to Friday, 7:00 am to 5:00 pm.
Bus delays, reroutes, schedule changes?
Sign up for Instant Updates and receive emails or texts on the routes you ride.
Paratransit Access Line
PAL Customer Service can be reached between 8:00 am and 4:00 pm, Monday to Friday.