Metro Bus and Rail

181 Ellicott Street Buffalo, New York 14203
Customer Care (716) 855-7211
TTY / Relay 711 or (800)622-1220

General information, bus and rail schedule times, and basic trip planning is available 24 hours a day through an automated system.

Have a special question? Specialists are available between 6:00 am and 6:00 pm, Monday to Friday. Call for:

  • Assistance planning a trip or clarifying a schedule
  • Compliments, complaints, and other feedback for Metro Bus and Rail
  • Lost and found
  • Non-English interpreter services

In Person
Visit our Customer Care center at the Metropolitan Transportation Center (Bus Station) at 181 Ellicott St. Customer Care is open Monday to Friday, 7:00 am to 5:00 pm.

Bus delays, reroutes, schedule changes?
Sign up for Instant Updates and receive emails or texts on the routes you ride.

Paratransit Access Line

PAL Customer Service can be reached between 8:00 am and 4:00 pm, Monday to Friday.

(716) 855-7268

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