Metro Bus and Rail
181 Ellicott Street Buffalo, New York 14203
Customer Care (716) 855-7211
TTY / Relay 711 or (800)622-1220
metro.nfta.com
info@nfta.com
General information, bus and rail schedule times, and basic trip planning is available 24 hours a day through an automated system.
Have a special question? Specialists are available between 6:00 am and 6:00 pm, Monday to Friday. Call for:
- Assistance planning a trip or clarifying a schedule
- Compliments, complaints, and other feedback for Metro Bus and Rail
- Lost and found
- Non-English interpreter services
In Person
Visit our Customer Care center at the Metropolitan Transportation Center (Bus Station) at 181 Ellicott St. Customer Care is open Monday to Friday, 7:00 am to 5:00 pm.
Bus and Rail delays, trip cancellations, reroutes, schedule changes?
Sign up for Metro Alerts and receive emails or texts on the routes you ride.
Paratransit Access Line
PAL Customer Service can be reached between 8:00 am and 4:00 pm, Monday to Friday.
(716) 855-7268
paldirect.nfta.com
palfeedback@nfta.com