Metro Bus and Rail has temporarily suspended fare collection. Click here for a COVID-19 Update.

Public Participation

Public input is very important to NFTA Metro, and we use many different strategies to engage with our customers on a regular basis. Our Public Participation Plan, revised in 2018, describes our public participation goals and strategies and provides Metro staff with guidance and tools for planning public participation efforts.

If you have questions or comments, please direct them to info@nfta.com or leave a comment at Customer Care at (716) 855-7211.


The Citizens Advisory Committee (CAC) is a group of 28 volunteer members (6 transit riders and 22 organizations representing transit riders) who meet with Metro management every 2 months to provide input on community transit issues. Visit the CAC webpage to learn more.


Accessibility Advisory Committee.
Meets on a monthly basis at 2:00 p.m. on the last Thursday of each month from September through June. Click here to learn more.



NFTA-Metro

NFTA-Metro   |   181 Ellicott St.   |   Buffalo, New York 14203
NFTA 716-855-7300   |   NFTA-Metro Customer Care 716-855-7211   |   TTY/Relay 711 or 800-662-1220
Niagara Frontier Transportation Authority Metro Bus & Rail Buffalo Niagara International Airport Niagara Falls International Airport