Winter Ride Guide
Plan Ahead
Buses and trains run even during major snowstorms. However, in extreme circumstances, or if there is a driving ban, service may be affected or even discontinued.
Keep up to date on the status of your bus or train using these tools:
Visit Metro’s website to view bus and rail status information.
Get real time bus information using our Metro Messaging service. Text the number 25370, type Metro, hit the space key followed by the stop ID (ex. Metro 15660). Metro will text you back with arrival times.
Stop IDs can be found at the bottom of most bus stop signs and on Google Maps under stop information.
Local news and radio will report on major bus and rail disruptions.
During business hours, call Customer Care at 716-855-7211.
TTY/Relay 711 or 800-662-1220
Email: info@nfta.com
Plan Extra Time
During heavy snow and ice, buses, like all vehicles, must drive more slowly, and may fall behind schedule. Plan extra time for your trip, and consider taking an earlier trip than usual.
Be Prepared
Dress warmly in case you have to wait outside longer than usual. If it is dark, consider wearing reflective clothing, or using a flashlight or your phone to wave down your bus driver.

Stay Safe
In areas covered with snow and ice, or blocked by a snow bank, please wait at the closest cleared driveway or corner. Wave to the bus driver to signal the bus to stop. For your safety, avoid standing on top of snow banks or in the street.
When the bus approaches, stand back, and be aware of the side mirror, as it extends from the side of the bus.
Melting snow and ice can make bus floors slippery. Be sure to hold handrails when boarding, walking, or standing inside the bus.
When reaching your destination, the driver will stop at the bus stop or the nearest safe location.
Snow Removal
There are about 4,500 bus stops within the Metro system. Most bus stops are on public streets and sidewalks. Property owners or tenants are responsible for keeping bus stops clear of snow, just like fire hydrants. If your stop isn’t clear, please contact your town or city for help.
Municipal Snow Contacts
Town of Amherst Village of Angola Town of Aurora Village of Blasdell Town of Boston Town of Brant City of Buffalo Town of Cambria Town of Cheektowaga Village of Depew Village East Aurora Town of Elma Town of Evans Village of Farnham Town of Grand Island Village of Hamburg Town of Hamburg Village of Kenmore City of Lackawanna Village of Lancaster Town of Lancaster Village of Lewiston Town of Lewiston Town of Lockport City of Lockport Town of Niagara City of Niagara Falls Town of Orchard Park Village of Orchard Park Town of Pendleton Village of Sloan City of Tonawanda Town of Tonawanda North Tonawanda Town of West Seneca Town of Wheatfield Village of Williamsville |
631-7032 549-1126 652-7090 822-1921 941-6518 549-0282 851-5636 433-8523 686-3465 681-4396 ext 129 652-6000 ext 219 652-3260 549-5787 549-0890 773-9600 649-0200 649-6111 873-5700 827-6464 684-4891 683-1610 754-8331 754-8213 439-9520 439-6665 297-2150 ext 136 286-4310 662-6410 662-9327 625-8833 ext 13 897-1560 695-8645 877-8804 695-8585 997-7200 694-6440 632-4120 ext 3002 |