Winter Ride Guide

Plan Ahead

Buses and trains run even during major snowstorms. However, in extreme circumstances, or if there is a driving ban, service may be affected or even discontinued.

Keep up to date on the status of your bus or train using these tools:

 

Get real time bus information using our Metro Messaging service. Text the number 25370, type Metro, hit the space key followed by the stop ID (ex. Metro 15660). Metro will text you back with arrival times.

Stop IDs can be found at the bottom of most bus stop signs and on Google Maps under stop information.

 

Local news and radio will report on major bus and rail disruptions.

During business hours, call Customer Care at 716-855-7211.

 

TTY/Relay 711 or 800-662-1220

Email: info@nfta.com

Plan Extra Time

During heavy snow and ice, buses, like all vehicles, must drive more slowly, and may fall behind schedule. Plan extra time for your trip, and consider taking an earlier trip than usual.

Be Prepared

Dress warmly in case you have to wait outside longer than usual. If it is dark, consider wearing reflective clothing, or using a flashlight or your phone to wave down your bus driver.

Stay Safe

In areas covered with snow and ice, or blocked by a snow bank, please wait at the closest cleared driveway or corner. Wave to the bus driver to signal the bus to stop. For your safety, avoid standing on top of snow banks or in the street.

When the bus approaches, stand back, and be aware of the side mirror, as it extends from the side of the bus.

Melting snow and ice can make bus floors slippery. Be sure to hold handrails when boarding, walking, or standing inside the bus.

When reaching your destination, the driver will stop at the bus stop or the nearest safe location.

Snow Removal

There are about 4,500 bus stops within the Metro system. Most bus stops are on public streets and sidewalks. Property owners or tenants are responsible for keeping bus stops clear of snow, just like fire hydrants. If your stop isn’t clear, please contact your town or city for help.