Reminder: When using Token Transit on the Metro Rail, you must fully activate your Token Transit pass before going down the stairs. You'll know it is activated when you see the blue circle moving and the current time displayed.
You can pay your NFTA Metro bus or rail fare quickly and easily with your smartphone using the Token Transit app.
On the Token Transit app, you can purchase tickets using your credit or debit card. Tickets can be purchased for immediate use or stored for future trips.
How to use Token Transit
Step 1: Download
Download Token Transit from the App Store (iOS) or Google Play (Android)
Step 2: Setup
Set up your account. You will need a credit or debit card to set up an account and purchase tickets.
Step 3: Purchase
Select the tickets you want to purchase.
Step 4: Activate
When you’re ready to ride, go to My Passes in the Token Transit app on your phone and tap the ticket to activate.
Important:
- Do not activate your ticket until you see your bus or you arrive at your rail station. All tickets have expiration times/dates.
- When riding the Metro Rail, be sure to fully activate your pass before you go down the steps. You need wifi or cell service to activate your pass. You’ll know it is activated when you see the blue circle moving and the current time displayed.
Step 5: Ride
As you board the bus, show the bus driver your phone displaying your activated ticket. On the rail, if a ticket inspector requests your ticket, show them your phone displaying your activated ticket.
FAQs
How do I activate my ticket?
Important:
- Do not activate your ticket until you see your bus or you arrive at your rail station. All tickets have expiration times/dates.
- When riding the Metro Rail, be sure to fully activate your pass before you go down the steps. You need wifi or cell service to activate your pass. You’ll know it is activated when you see the blue circle moving and the current time displayed.
How do I know if my ticket is active?
Do I need an internet connection?
Who do I contact if I have trouble with the app, my passes or payment?
Can I purchase tickets and store them for future rides?
Can I have a receipt for my ticket purchase?
How long can I use a single ride ticket?
Can I use cash to purchase a mobile ticket?
Can I use my phone to buy tickets for several people who are boarding together?
Can I send a ticket to someone else on the Token Transit app?
Is my credit card information secure?
Can I request a refund?
What happens if my battery dies while my ticket is active?
What happens to my account if I lose my phone?
I got a new phone number. How do I transfer my passes?