Citizens Advisory Committee


The Citizens Advisory Committee (CAC) is a group of 26 volunteer members (6 transit riders and 20 organizations representing transit riders) who meet with Metro management every 2 months to provide input on community transit issues.

These regular meetings provide opportunities for proactive, early, and continuing public participation for Metro projects, programs, and decision making.

Additionally, CAC members facilitate public involvement by sharing information about surveys, events, and other participation opportunities with their communities.

Apply to the CAC

You may apply to the CAC at any time. CAC applications are reviewed once a year, in December, but may be reviewed sooner if there is an open seat.

Click here for the online application.

For a PDF / mail in application:

Applications may also be picked up at the Customer Service desk at the Metropolitan Transportation Center (MTC) at 181 Ellicott St, Buffalo.

Current members

The CAC is composed of 6 “riders-at-large” (people who ride the bus regularly) as well as 20 representatives from community, governmental, and philanthropic organizations who serve transit supportive and transit dependent populations.

Currently, the CAC includes the following organizations:

Buffalo Niagara Medical Campus (BNMC)
Buffalo Urban League
Buffalo Board of Education
Citizens for Regional Transit (CRT)
Coalition for Economic Justice (CEJ) / Buffalo Transit Riders United (BTRU)
Community Action Organization (CAO) of Western NY
Destination Niagara USA
Erie Community College (ECC)
GoBike Buffalo
Journey’s End Refugee Services
National Association for the Advancement of Colored People (NAACP) – Buffalo
National Association for the Advancement of Colored People (NAACP) – Niagara Falls
Niagara Falls Housing Authority
NFTA Bus Operator (1)
Partnership for the Public Good (PPG)
Person Centered Services
Riders at Large (6)
Service Employees International Union (SEIU) 1199
University Heights Collaborative
Western New York Independent Living


NFTA-Metro   |   181 Ellicott St.   |   Buffalo, New York 14203
NFTA 716-855-7300   |   NFTA-Metro Customer Care 716-855-7211   |   TTY/Relay 711 or 800-662-1220
Niagara Frontier Transportation Authority Metro Bus & Rail Buffalo Niagara International Airport Niagara Falls International Airport