Contact Us

Have a question?

Specialists are available between 6:00 AM and 6:00 PM, Monday to Friday.
Call for:

• Assistance planning a trip or clarifying a schedule
• Compliments, complaints, and other feedback for NFTA-Metro
• Lost and found
• Non-English interpreter services 

In Person 

Visit our Customer Care center at the Metropolitan Transportation Center (Bus Station) at 181 Ellicott St. Customer Care is open Monday to Friday, 7:00 AM to 4:45 PM. 

Bus delays, reroutes, schedule changes? 

Sign up for Metro Alerts and receive emails or texts on the routes you ride. 

Paratransit Access Line (PAL)

PAL Customer Service can be reached between 8:00 AM and 4:00 PM, Monday to Friday. 

Phone: (716) 855-7268 
PAL Direct Trip Planner: paldirect.nfta.com
Email: palfeedback@nfta.com