How to Ride Guide

• To ride the NFTA Metro bus, first find your closest bus stop, indicated by a three-colored sign.
• When the bus approaches your stop, be sure to stand close to the sign to make sure the driver knows you’re waiting. When you see the bus coming, give the driver a friendly wave so they know you’re waiting.
• Look for your route number on the lighted display on the front or side of the bus. If you are not sure it is the right bus, ask the driver to confirm.
• When waiting at a bus stop, be sure to stand far enough away from oncoming traffic and allow passengers to exit the bus before boarding.

• Please have your fare ready when you board the bus to keep things running smoothly. The fare box is located next to the driver.
• For MetGo cards and passes, simply tap the pass to the sensor on the top of the farebox.
• For MetGo and Token Transit app users, hold your phone screen to the scanner on the front of the farebox until it beeps.
• For cash fares, use the coin and paper currency slots. You must have the exact fare when you board, as bus drivers cannot make change.

• Once you have paid your fare, take a seat if one is available. If all seats are full, poles and straps are available to make it easier to stand while riding. Move as close to the back as possible to provide room for passengers to get on.
• Buses announce when they are approaching all stops. When your stop is near, pull the stop cord to signal the driver. If you're uncertain about your stop location, ask the driver.
• Exit after the bus comes to a complete stop, using the rear doors.

• On a Metro bus, follow these simple steps for a safe evacuation:
• Wait for instructions and assistance from your bus driver.
• Exit the bus in an orderly fashion using the doors or, if necessary, the emergency windows and roof hatches.
• Please provide assistance to anyone with special needs, if possible.
• After exiting the vehicle, please stand clear of the bus and wait for emergency services to arrive.

• Metro Rail operates seven days a week, serving eight underground stations and five above-ground stations from University Station in North Buffalo at UB South Campus to Canalside Station in downtown Buffalo.
• Metro Rail service is free at all above-ground stations. Before entering an underground station, riders must purchase a pass or load money onto a MetGo card from a ticket vending machine and tap in and out at the faregates.

• Choose the correct platform before boarding: INBOUND TO CANALSIDE goes downtown, OUTBOUND TO UNIVERSITY goes north.
• Elevated platforms with handrails are available at above-ground stations and accessible via the front rail car.
• Stand away from doors if seats are full and hold onto a pole or strap.
• Watch for signage and listen for announcements for your stop.
• If single-tracking is in effect, follow posted schedules and platform signs.

• In the event of an emergency, remain calm and follow:
• Wait for instructions from the rail operator.
• If no instruction, pull the release lever on the right side of the door to slide it open.
• Use the Emergency Evacuation Platform; walk close to the wall and avoid crossing tracks.
• Listen for public address announcements for ongoing instructions.
• If an elevator becomes inoperable, press the red “Call for Aid” button and notify Transit Police.

NFTA operates two airports: Buffalo Niagara International Airport (BNIA) and Niagara Falls International Airport (NFIA).

• BNIA is served by Route 24 – Genesee. NFTA buses, rideshare, commercial buses, and hotel shuttles pick up to the left as you exit the terminal.
• NFIA is served by Route 59 – Niagara Falls Airport/NCCC and the seasonal Niagara Falls Trolley. Pick-up is near the Calspan building, left of the terminal exit.