Effective Tuesday September 5, 2023, Token Transit passes will display QR codes instead of the moving circle.
You can pay your NFTA Metro bus or rail fare quickly and easily with your smartphone using the Token Transit app.
On the Token Transit app, you can purchase tickets using your credit or debit card. Tickets can be purchased for immediate use or stored for future trips.
How to use Token Transit
Step 1: Download
Download Token Transit from the App Store (iOS) or Google Play (Android)
Step 2: Setup
Set up your account. You will need a credit or debit card to set up an account and purchase tickets.
Step 3: Purchase
Select the tickets you want to purchase.
Step 4: Activate
When you’re ready to ride, go to My Passes in the Token Transit app on your phone and tap the ticket to activate.
Important:
- Do not activate your ticket until you see your bus or you arrive at your rail station. All tickets have expiration times/dates.
- When riding the Metro Rail, be sure to fully activate your pass before you go down the steps. You need wifi or cell service to activate your pass. You’ll know it is activated when you see the QR code and the current time displayed.
Step 5: Ride
As you board the bus, scan your QR code on the reader. On the metro rail, if a ticket inspector requests your ticket, show them your phone displaying your QR code activated ticket.
FAQs
How do I activate my ticket?
When you’re ready to ride, go to My Passes in the Token Transit app on your phone and tap your ticket to activate it.
Important:
- Do not activate your ticket until you see your bus or you arrive at your rail station. All tickets have expiration times/dates.
- When riding the Metro Rail, be sure to fully activate your pass before you go down the steps. You need wifi or cell service to activate your pass. You’ll know it is activated when you see QR code and the current time.
How do I know if my ticket is active?
When you activate your ticket, it will open to show a QR code and the time. Additionally, active tickets will be displayed in the Pass Wallet, which appears when the Token Transit app is opened. Once activated, tickets in the Pass Wallet will clearly show the time left before the ticket expires.
Do I need an internet connection?
An internet connection is required in order to purchase your ticket, and to activate your ticket. If riding the Metro Rail, be sure to activate your ticket before you go down the steps.
Who do I contact if I have trouble with the app, my passes or payment?
Can I purchase tickets and store them for future rides?
Yes. You can purchase several tickets at a time and then activate them one by one when you are ready to use them
Can I have a receipt for my ticket purchase?
If you provide an email address in the Account page on the app, receipts will be sent to that email address. Tap the “person” icon in the top right of the app to open up the Account page.
How long can I use a single ride ticket?
Single ride bus tickets will expire 15 minutes after activation. Single ride rail tickets will expire 45 minutes after activation. When using Token Transit on the bus, it is important to wait until your bus is arriving and you’re ready to board before you activate your ticket. When using Token Transit on the rail, it is important to activate your ticket before you go below ground where there is no cellular or wifi signal.
Can I use cash to purchase a mobile ticket?
No, you must have a credit or debit card to purchase tickets on the Token Transit app. You can still use cash onboard and at Ticket Vending Machines (TVMs). For more information on how to buy a ticket without Token Transit, visit
Metro Fares.Can I use my phone to buy tickets for several people who are boarding together?
Yes, you can pay for multiple people with one smart phone, but you have to activate the tickets one by one.
Can I send a ticket to someone else on the Token Transit app?
Yes, you can purchase a ticket on the Token Transit app and email or text it to someone else. Visit
tokentransit.com/send for more details.
Is my credit card information secure?
All personal and credit card information is securely stored, using Token Transit's encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.
Can I request a refund?
Tickets are not transferable or replaceable. All sales are final. However, if you experience technical issues with the app, please visit
https://support.tokentransit.com/hc/en-us to request help from Token Transit.
What happens if my battery dies while my ticket is active?
You are responsible for keeping your phone charged while using your ticket. Refunds will not be issued if you are unable to use your ticket due to a dead phone battery.
What happens to my account if I lose my phone?
Your tickets and payment information are linked to the account associated with your phone number; they are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous ticket and payment information.
I got a new phone number. How do I transfer my passes?