Customer Satisfaction Surveys

Your opinion matters; past surveys have led to solid improvements in the bus and rail system.

Based on previous results, Metro has:

• Started a bus shelter expansion program that installed 30 new shelters in 2023 with 30 more planned per year, for the next four years
• Created a task force to improve on-time performance
• Added your voice to grant applications to get needed funds into the community
• Increased cleaning on buses and trains